Public DNS guide
Use this guide with the person who manages your organisation's domain. You never need to share a password or full DNS access with Rapportly.
No custom domain needed?
If you use the standard rapportly.io/portaal address, you do not need to change DNS, certificates or sign-in addresses. Your white-label name, logo and colours are used there as soon as the entitlement is active.
Step by step
DNS changes become visible after the administrator saves them and the change has propagated. Existing website and email records remain in place.
Prefer a new address such as portal.youroffice.com. Do not change the root domain already used by your website and email.
Only use the name and value shown for your organisation's activation. Verification and DKIM values are unique and must not be copied from another office.
During initial verification, set a new portal record to DNS only if your provider offers a proxy option. Leave existing MX, SPF and website records unchanged.
Rapportly checks domain ownership, routing, the certificate, sign-in and return addresses, and the link to the correct office before releasing the address.
Open the new address, sign in with a test user, check the logo and colours, and confirm sign-out and return stay on the same domain.
DNS overview
The record types below are public. Exact names and values are provided per organisation during activation. Never add example values to your domain.
This routes only the selected subdomain to the Rapportly client portal.
This proves your organisation controls the domain and should not be reused casually after verification.
A separate sending subdomain prevents overwriting your existing business email configuration.
Choose the policy with your business email administrator. Rapportly does not alter an existing DMARC policy.
Never add a second SPF record on a name that already has one. Add the required sender to the existing policy or use the separate sending subdomain from your activation. Do not remove MX, SPF, DKIM or DMARC records without approval from your email administrator.
Who does what?
Enterprise integration
With Enterprise, we can perform the technical setup together with your domain or IT administrator. Never share a password. Use temporary limited access or enter the changes together during a screen-sharing session.
View Enterprise integration